Joseph Olatokunbo

1. Respond to emails and phone calls.
2. Schedule meetings.
3. Send emails and newsletters for marketing purposes.
4. Write articles for clients.
5. Book travel and accommodations.
6. Manage a contact list.
7. Prepare customer spreadsheets and keep online records.
8. Organize managers' calendars.
9. Summarize interview notes and recorded interviews.
10. Perform market research.
11. Create presentations, as assigned.

I have a proven track record of excellent customer service and management skills. In my most recent position, I am responsible for handling all of my manager's online and phone correspondence. My work also includes managing his calendar, travel arrangements, and meeting details as well as responding to emails and phone calls. In addition, I edit documents, create email marketing newsletter because I love writing, creates spreadsheets and presentations, tracks contacts, and perform market research.

Organization : Selloff.ng (Jan 2022 - Feb 2022)

Role : Freelance Virtual Assistant

• Creates sales copies, promotional newsletters and other articles stated by the management.
• Manage a contact list.
• Prepare customer spreadsheets and keep online records.
• Perform market research.
• Create presentations, as assigned.
  

Triton Group - Remote, Nigeria Aug 2018– Present

Virtual Assistant

• Acts as the First Contact Resolution for customers issues and complaints.
• Answers phone calls, managing appointment bookings and updating the company’s system with relevant information
• Improve metrics to track and ensure those metrics are linked to business outcomes positively.
• Supports the Director in the daily affairs of the company.
• Handles all correspondence with external stakeholders of the company.
• Schedules booking, meetings and travel arrangements.

Exusia Group - Remote Dec 2016 - May 2018

IT Helpdesk/Customer Support Officer

• Researched and resolved inquiries received via web chat, telephone calls, email, ticketing system, and all in a timely manner according to organizational standards.
• Provided logical solutions to unresolved problems to team members, executive leadership, and corporate clients in clear and digestible language.
• Consistently produced accurate reports using the internal system and mobile device in a timely manner.
• Instituted positive work environment for all through effective inquiry response, delivery of constructive feedback and professional engagement.
• Created new processes and modified existing ones to streamline performance data collection process, ensuring that all data was uniform in format and timely compiled.

Household Energy Limited - Lagos, Nigeria Jan 2015 - Nov 2015

Administrative Secretary/Virtual Assistant

• Supported management decision-making by compiling operational and production data into daily logs.
• Monitored operations to spot and report on issues for quick resolution.
• Handled queries on the phone and by email and chats.
• Managed diaries, scheduled meetings and necessary bookings

• Excellent oral and written communication
• Tech savvy
• Appointment booking/scheduling
• Lead generation
• Cold calling
• Social media support/management
• Email marketing/Business development
• CRM tools - Zendesk, G Suites , Asana and Microsoft Office tools
• Digital communication tools - Slack, Google Hangout, Microsoft Teams, Zoom, etc
• Phone, chat and email support

My inbox is always open, you can contact me with the details below:

Phone : +2348161231411

Email: josepholatokunbo@gmailcom